Terms of Service

These Terms of Service govern access to and use of Poolah, including our website, dashboards, client tracking pages, estimate tools, photo uploads, checkout flows, and related services.

By creating an account, sending a job link, accepting an estimate, paying an invoice, or otherwise using Poolah, you agree to these Terms. If you do not agree, do not use Poolah.

Poolah is software for project coordination, client communication, estimates, invoicing, and payment collection. It is a technology platform only.

Poolah is not a general contractor, prime contractor, subcontractor, construction manager, broker of construction services, escrow agent, insurer, bank, payment processor, law firm, or legal service provider. Using Poolah does not create a contractor–subcontractor, employer–employee, or joint-venture relationship between Poolah and any user.

Project coordinators and trade partners remain solely responsible for licensing, insurance, the work they perform, the prices they quote, and the promises they make to clients. Clients hire those parties, not Poolah, for the underlying work.

Contractors are responsible for keeping account information accurate, maintaining the confidentiality of login credentials, and ensuring that all content, estimates, invoices, photos, and messages they provide through Poolah are accurate and lawful.

You may not use Poolah to misrepresent your identity, qualifications, licensing, insurance, business status, pricing, project progress, or relationship with any client.

Contractors can create client-facing job links. Anyone with access to a link may be able to view the job information shown on that page, so contractors should only share links with appropriate recipients.

Contractors are responsible for confirming that job information, scopes of work, photos, project addresses, client names, and invoice amounts are appropriate to display and share.

Poolah helps project coordinators present estimates and collect invoice payments. The project coordinator and trade partners, not Poolah, are responsible for the underlying work, estimate terms, invoice accuracy, taxes, refunds, warranties, workmanship, project completion, and client disputes.

Payments are processed by Stripe and may be subject to Stripe's terms, account review, verification requirements, risk controls, processing timelines, and payout availability.

Unless otherwise stated, Poolah's platform add-on billed to the client is $29 plus 1.5% of the billable subtotal, capped at $250, plus modeled Stripe card processing of 2.9% + $0.30 on the full charge, plus modeled Stripe Connect payout-to-bank costs of 0.25% + $0.25 for each connected account that receives a payout on the job.

Contractor payouts are handled through connected Stripe accounts. Contractors may be required to provide business, tax, banking, and identity information directly to Stripe before receiving payouts.

Poolah does not control every Stripe verification decision, payout delay, hold, reversal, reserve, dispute, chargeback, or account limitation. Stripe may withhold, reverse, or delay funds according to its own terms and risk policies.

Contractors are responsible for resolving client disputes about project scope, pricing, quality, timing, completion, refunds, and chargebacks.

If a payment is refunded, disputed, reversed, charged back, or otherwise adjusted, Stripe may recover the payment from the connected accounts that received the funds. Poolah is not an insurer, escrow agent, or guarantor of disputed payments, refunds, or negative balances.

Stripe charges its dispute-received fee to Poolah as the platform. Poolah does not add that fee as a checkout line item and does not invoice users for it. Poolah may pause, limit, or close accounts with excessive disputes, chargebacks, or other payment risk, as permitted by Stripe and applicable law.

Contractors and clients may upload photos or other content. You represent that you have the right to upload and share that content and that it does not violate privacy rights, intellectual property rights, contracts, laws, or platform rules.

You grant Poolah a limited license to host, store, process, display, transmit, and use uploaded content as needed to provide and improve the service.

Do not upload sensitive personal information, unsafe content, illegal content, explicit content, or content that exposes private areas, minors, addresses, valuables, or personal details without appropriate permission.

Poolah may integrate with third-party services such as Stripe, Neon, Cloudflare R2, Resend, analytics providers, or optional document/protection tools. These services are governed by their own terms and may change, fail, delay, or reject requests.

Poolah is not responsible for third-party outages, authorization failures, API changes, verification decisions, or service interruptions outside our reasonable control.

You may not use Poolah for fraud, deceptive business practices, unlawful work, harassment, spam, malware, scraping, credential sharing, payment abuse, infringement, or activity that harms clients, contractors, Poolah, Stripe, or other service providers.

We may suspend or terminate access if we believe use of Poolah creates legal, security, payment, reputational, or operational risk.

Poolah is provided on an evolving basis. We may add, remove, change, suspend, or discontinue features at any time. We will try to keep the service reliable, but we do not guarantee uninterrupted availability or error-free operation.

We may update these Terms from time to time. Continued use of Poolah after updated Terms are posted means you accept the updated Terms.

Poolah may help organize job information, estimates, documents, photos, and payment workflows, but it does not provide legal, tax, accounting, insurance, licensing, construction, safety, or financial advice.

You should consult qualified professionals for advice specific to your business, contracts, taxes, licensing, insurance, and legal obligations.

Poolah is provided as is and as available. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and reliability.

We do not guarantee that contractors will be hired, clients will pay, payments will not be disputed, projects will be completed, or uploaded content will prevent disputes.

To the fullest extent permitted by law, Poolah will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, reputational harm, payment delays, disputes, chargebacks, contractor workmanship, or client nonpayment.

To the fullest extent permitted by law, Poolah's total liability for any claim relating to the service will not exceed the fees paid to Poolah for the invoice or account activity giving rise to the claim in the three months before the claim arose.

You agree to defend, indemnify, and hold harmless Poolah from claims, losses, liabilities, damages, costs, and expenses arising from your use of the service, your work for clients, your content, your estimates or invoices, your violation of these Terms, your violation of law, or your dispute with any client, contractor, third party, or payment provider.

These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law rules, unless applicable law requires otherwise.

If your business is organized outside New Jersey, update this section before relying on these Terms.

By providing a phone number or creating a job, users consent to receive transactional text messages related to job management, milestone completion confirmations, Stripe payout setup, and invoice updates sent via Poolah. Message frequency varies. Message and data rates may apply. You can cancel the SMS service at any time by texting STOP. For assistance, text HELP or contact support@poolah.app. Carriers are not liable for delayed or undelivered messages.

Questions about these Terms can be sent to the Poolah team through the contact information provided in your account or on the Poolah website.